This is a simplified diagram that captures the business process for a Life Insurance new business workflow. The high level process is captured using an UML Activity Diagram.
I originally had a great deal of difficult reconciling the differences amongst ITIL Change Management, Incident Management, and Problem Management. Having researched on the subjects and understanding them better now, I’ve tried to put the concepts together using a UML class diagram to capture my understanding and to keep it imprinted. Similarly, I wanted to differentiate the various categories of changes (Standard, Emergency, Normal) using an easy to understand & self-explanatory manner – a UML Activity Diagram!
I have always had to create (professional-looking) UML diagrams using Visio-like icons. You’ve got to admit that showing a bunch of boring UML boxes hardly interests anyone less technical (like anyone whose designation has the words “manager” or “director”). This is actually possible in Astah! I’ve created a template for future projects that allows me to produce logical network diagrams that look like the following: To create this diagram, you need to do the following: Assign various icons to stereotypes. I created the following for my use: Create a new UML Deployment Diagram Every element in the diagram is created as a Node The nodes are subsequently assigned the appropriate <<stereotype>>. E.g. Internet is <<internet>>, WebZone FW is <<firewall>>, Web LB is <<loadBalancer>> Ensure the “Icon Notation” is set to “Customized Icon” for each node Instead of the boring boxes, the corresponding icons automatically gets displayed!
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