Full presentation available here . A list of salient points follows: How to define success? Developers want Agility & Change Operations want Availability & Stability F1 car lifecycle Design –> Develop –> Test –> Deploy –> Support Support (Operations) need to always provide feedback to Design (Development) Engineers need to work hand-in-hand with Operations Success must be measured F1: Telemetry and monitoring are required to deliver drivers’ results IT Systems: Performance data collection and analysis as well as performance monitoring are required to deliver success Monitoring is critical in managing change Need to constantly monitor and manage impact of change. Need to provide feedback for where the car: Is fast – where things are done right Is slow – where to optimise and improve Failed – where to fix Three key aspects that impact application performance Concurrency Data volume Resources Where does one find the real bottlenecks? Not of...