Blog Objective

This is a blog that attempts to make life easier by noting down the author's accrued knowledge and experiences.
The author has dealt with several IT projects (in Java EE and .NET) and is a specialist in system development.

03 August 2011

Notes on Knowledge Management

 

Knowledge transfer

  • Tacit – Tacit: conversation, dialogue & meetings
  • Tacit – Explicit: creation of documents, messages, memos & reports
  • Explicit – Explicit: creation of directories, maps
  • Explicit – Tacit: documents & data

 

Benefits of Knowledge Transfer & Sharing

  1. transfer problem-solving skills (reuse of)
  2. induction
  3. training & sharing of war-stories
  4. adopting best practices

What is?

  • Data – raw information & material
  • Knowledge – information interpreted & put within context

 

To Instill Changes

  1. introduce management initiatives (e.g. TQM)
  2. focus on the customer
  3. re-engineer the business
  4. empower the workers
  5. create cross-functional teams

Extent of Cultural Shift & Changes

Conflict – coexistence – cooperative – collaborative

 

Innovation Teams Needs

  1. autonomy
  2. to be multi-disciplinary
  3. connection to learning networks (IHL, vendors, R&D)
  4. connection to customers
  5. connection to value-web
  6. to be skilled in innovation disciplines
  7. to be incentivised (reward both failures & successes)
  8. to be measured
  9. to be sponsored/ supported

Knowledge-Innovation Cycle

  1. knowledge creation
  2. knowledge application
  3. invention
  4. invention diffusion
  5. innovation
  6. new knowledge sources
  7. application of new knowledge

Disciplines of a Learning Organisation

  • personal mastery – continuously developing oneself
  • metal models – of the organisation, linear or lateral thinking
  • shared vision – with the rest of the staff/ organisation
  • team learning
  • systems thinking – integrate the above 4

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