Dealing with Team Member's Performance Issue

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The CRAM model suggests to investigate poor performance in a team member in this top-down order:
  1. Constraints - is the member experiencing certain constraints in his/ her life that limits productivity or effectiveness? For example; married, birth, or death of a close one, debt or addiction issues.
  2. Resources - are there resource issues that prevents productive contribution? E.g. lack of test environment, IDE, tools, software licenses, hardware.
  3. Aptitude - is the team member cut-out for the role? Are there other more suitable roles available?
  4. Motivation - is the team member motivated to perform the role or is he/ she just passing time? Is it time to change the role or the job?

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