Service Level Agreement (SLA) and Number of 9s
To commit to memory, SLA 9s and acceptable unscheduled downtime: Availability % Approximate downtime/ year 90 50,000 minutes ( 800 hours ) 99 5,000 minutes ( 80 hours ) 99.9 500 minutes ( 8 hours ) 99.99 50 minutes ( 1 hour ) 99.999 5 minutes 99.9999 0.5 minutes In more details, for reference: Availability % Downtime/ year Downtime/ month* Downtime/ week 90% (“one 9”) 36.5 days 72 hours 16.8 hours 95% 18.25 days 36 hours 8.4 hours 98% 7.30 days 14.4 hours 3.36 hours 99% (“two 9s”) 3.65 days 7.20 hours 1.68 hours 99.5% 1.83 days 3.60 hours 50.4 minutes 99.8% 17.52 hours 86.23 minutes 20.16 minutes 99.9% (“three 9s”) 8.76 hours 43.2 minutes 10.1 minutes 99.95% 4.38 hours 21.56 minutes 5.04 minutes 99.99% (“four 9s”) 52.56 minutes 4.32 minutes 1.01 minutes 99.999% (“five 9s”) 5.26 minutes 25.9 seconds 6.05 seconds 99.9999% (“six 9s”) 31.5 seconds 2.59 seconds 0.605 seconds * Assume a 30-day month.