Skills & Qualities of a Good Manager A role model A manager of oneself & awareness of oneself A learner A change agent A visionary Is aware of current situation/ reality Is ethical & holds values A systemic thinker A good communicator A positive thinker Is enthusiastic Is real Purpose of a Manager Coach the team to bring them to becoming self-sufficient by supporting & guiding them Instil pride & passion in their work Eliminate impediments Facilitate work progress Negotiate resources Enable meeting goals Change A manager views change as a positive force & makes it work to one’s advantage. Communication Instead of asking why something happened, ask what happened (to produce the results) Attributes of a Learner Enthusiastic Interested Exploring Experimenting Having fun Wanting to learn more True Attention Listen to words Listen to meaning behind words, hesitations, emphases Watch body language Use intuition to