Notes on Knowledge Management

 

Knowledge transfer

• Tacit – Tacit: conversation, dialogue & meetings
• Tacit – Explicit: creation of documents, messages, memos & reports
• Explicit – Explicit: creation of directories, maps
• Explicit – Tacit: documents & data

 

Benefits of Knowledge Transfer & Sharing

1. transfer problem-solving skills (reuse of)
2. induction
3. training & sharing of war-stories
4. adopting best practices

What is?

• Data – raw information & material
• Knowledge – information interpreted & put within context

 

To Instill Changes

1. introduce management initiatives (e.g. TQM)
2. focus on the customer
3. re-engineer the business
4. empower the workers
5. create cross-functional teams

Extent of Cultural Shift & Changes

Conflict – coexistence – cooperative – collaborative

 

Innovation Teams Needs

1. autonomy
2. to be multi-disciplinary
3. connection to learning networks (IHL, vendors, R&D)
4. connection to customers
5. connection to value-web
6. to be skilled in innovation disciplines
7. to be incentivised (reward both failures & successes)
8. to be measured
9. to be sponsored/ supported

Knowledge-Innovation Cycle

1. knowledge creation
2. knowledge application
3. invention
4. invention diffusion
5. innovation
6. new knowledge sources
7. application of new knowledge

Disciplines of a Learning Organisation

• personal mastery – continuously developing oneself
• metal models – of the organisation, linear or lateral thinking
• shared vision – with the rest of the staff/ organisation
• team learning
• systems thinking – integrate the above 4